SERVEN SRL
The company's aim is to provide ground support and assistance for airlines and air operators. It is based in the Dominican Republic; services are provided in the whole island.
The company was created in January 2019, with the vision of offering high-quality local management services to airlines and operators that provide air services in the island of Hispaniola.
Its main objective is to provide an excellent and comprehensive service that meets the needs of customers and complies with the regulations of the aeronautical industry.Experienced executives and professionals in different areas of aviation industry.
Experienced executives and professionals in various branches of aviation.
SERVICES
SERVEN SRL has highly qualified personnel, offers personalised services with the quality that our clients require.
REPRESENTATION AND LOCAL ADMINISTRATION
- Representation and liaison with local authorities.
- Local administration, human resources, and other related aspects.
- Station management and flight operations.
- Management and payment to authorities, third-party suppliers, and others.
- Legal advice.
- Marketing and advertising services.
- Due diligences with airport authorities and suppliers.
AIRPORTS OPERATIONS AND SUPERVISION
- Aircraft operations supervision on the ramp.
- Fuel supply control.
- Supervision of local suppliers and liaison with airport authorities.
- Assistance and administration of crew requirements, local transportation.
- Local management of flight operations.
PASSENGERS ASSISTANCE AND DISPATCH SERVICES AT AIRPORTS
- Supervision and administration of passenger’s check-in services.
- Capacity controls on flights.
- Counter services and passenger’s check-in, control, and management of excess baggage.
- Assistance to the passengers in case of irregularities with the luggage.
- Passengers’ assistance in boarding flights.
- Assistance to passengers in the arrival of the flights.
- Multilingual team.
GENERAL SALES AGENT AND TOURISTIC SERVICES
- Analysis of competitive markets and reports.
- Product's release.
- Representation at tourist fairs.
- Advertising Strategies.
- Distribution of information, announcements in the media.
- Production of brochures and promotional materials.
- Call center.
- Reservation Agents.
- Tickets sale.
- Multilingual customer service.
- Refunds.
- Reconciliation of credit cards.
- Ticket sales report available 07/24/365.
- Commitment to maintain the highest standards.
- CRM reports.
AIR CARGO SALES AGENT
- Air cargo sales and marketing.
- Reservations.
- Storage supervision and management.
- Supervision of loading and unloading of the aircraft.
- Management and issuance of documentation for freight transport.
- Automatic post-flight reports.
- Import Supervision.
- Control of existence of AWBs.
- Load capacity control.
- Control of accounting income.
- Statistical reports.
- Constant monitoring of competitor rates.